REFUND & CANCELLATION POLICY

LAST REVISED // NOVEMBER 2026

At Arkhyron, all products, packages, and custom development services provided are digital in nature. Due to the immediate delivery and proprietary character of digital goods, our refund policy is strictly defined below.

1. General Digital Goods Policy

All sales of digital products, code packages, and software resources are generally final once the transaction is successfully completed and the product/service is deployed or delivered to your account client portal.

2. Eligibility for Refunds

Refund requests are evaluated on a case-by-case basis and may only be granted under the following exceptional circumstances:

  • Duplicate Charges: If you were accidentally charged twice for the same product package due to a processing error.
  • Non-Delivery of Service: If Arkhyron fails to deliver or initiate the purchased service package within a reasonable timeframe, and you choose to cancel before work has commenced.
  • Critical Technical Incompatibility: If a digital product or package is proven to be fundamentally broken or completely non-functional as advertised, and our support team cannot resolve the issue.

3. Non-Refundable Cases

Refunds will not be issued under the following conditions:

  • You changed your mind after the 14-day withdrawal period, or after the purchased service has been fully delivered.
  • Custom development work or deployment has already begun or been completed by our team.
  • Inability to use the product due to lack of technical knowledge or third-party software incompatibilities unrelated to Arkhyron.

4. EU Right of Withdrawal

If you are a consumer in the EU, you may withdraw from your purchase within 14 days without giving a reason. If you withdraw before any work has started, you receive a full refund. If work has already started at your request, we may deduct an amount proportional to the work already done. Once the service has been fully delivered, the right of withdrawal no longer applies. Refunds are issued to the original payment method within 14 days. See our Terms of Service for details.

5. How to Request Support or Dispute a Transaction

If you believe you qualify for a refund or have an issue with your order, please do not initiate a chargeback immediately through your bank. Instead, open a ticket directly through our Support Center or contact us at arkhyron@gmail.com with your Order ID/Service ID, and we will work with you to resolve the issue swiftly.